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Last updated: 16 October 2026

Chat with Cleanfit (Facebook Messenger, Instagram, LINE, website chat and comments)

1 What we receive

When you send a message or a comment to Cleanfit through Facebook Messenger, Instagram, our LINE Official Account or the chat button on our website, we receive and store:

• the messages, photos, videos, files, stickers and locations you send, and our replies;
• your name and profile picture as shown by the platform, and the user ID the platform gives you for our Page or account;
• comments you write under our posts or ads;
• your earlier conversation with our Facebook Page (and our Instagram account once connected). Our system reads it once, when you first contact us in our chat system, so our staff can see what you already told us. We read only your conversation with Cleanfit, nothing else in your account;
• for website chat: the name and phone number you enter, the page you were on, how you arrived and your device type;
• internal notes our staff write about your order or request.

2 Why we use it

• to answer your questions, take and deliver your orders and help after the sale;
• to check payment slips you send us;
• to help our staff draft replies and sort questions with AI tools;
• to keep a record of what we agreed, such as meals, delivery date and address;
• to measure and improve Cleanfit's ads with Meta, as described below.

We do not sell your data.

Ad measurement with Meta

When you chat with Cleanfit through Facebook Messenger or Instagram and become our customer (for example, you give us your phone number to order) or place an order, we tell Meta Platforms about that event (a new customer or an order) through Meta's Conversions API, to measure and improve Cleanfit's ads. We send only the ID Meta gives the chat between you and our Page or account, the type and time of the event and, for an order, the order value, the order number, the meal package and the number of meals. We do not send your name or phone number in these events.

Meta may use this information under its own policies and terms, including for ad measurement and ad delivery.

Our system keeps a record of what was sent for no longer than 30 days, and deletes it together with your chat data when you ask us to delete your data.

3 Service providers that process data for us

• DigitalOcean: chat servers and database (Singapore)
• Cloudflare: receiving messages from the platforms and storing photos and files
• Google (Gemini API): AI that drafts replies
• TypeSafe (Jev): AI that sorts questions by topic
• our payment-slip verification provider Slip2Go and EasySlip: only for slips sent for checking

These providers may use the data only to provide their service to Cleanfit.

Meta and LINE provide the platforms you use to message us and have their own privacy policies. The new-customer and order events we send to Meta are described under "Ad measurement with Meta" above.

4 How long we keep it

We keep chat data for 5 years after your last contact and then delete it. Copies in our system backups expire and are deleted on a rolling basis within 12 months.

5 Deleting your data

You can ask us to delete your chat data at any time: send "Delete my data" to us on the same channel you used, or email [email protected]. We will delete your messages, photos, files, name, profile picture, internal notes and the earlier conversation we read within 30 days and tell you when it is done, except data the law requires us to keep, such as sales or tax records.

Deleting data in our system does not delete the messages in your own Messenger, Instagram or LINE app; you can delete those in the app.

Step-by-step instructions: https://cleanfitdelivery.com/data-deletion

6 Contact

บริษัท คลีนฟิตออลฟู้ด จำกัด

Email: [email protected]

Address: 90 ซอยอาคารพิบูลวัฒนา ถนนพระรามที่ 6 แขวงพญาไท เขตพญาไท กรุงเทพมหานคร 10400