Refund policy

When you can get a refund

• Food damaged during deliveryIf your food was damaged during delivery, take photos and tell us within 24 hours of receiving it.
• Wrong dishes receivedIf the dishes you received do not match your order, we will deliver the correct ones or give you a refund.
• Food quality problemIf the food smells unusual, tastes spoiled, or has a foreign object in it.
• Cancellation before deliveryIf you cancel before 10 pm on the day before your delivery date, you get a full refund.

When we cannot give a refund

• You change your mind after you receive the food
• You cancel after 10 pm on the day before your delivery date
• No one is there to receive the order at the agreed time (and you did not tell us in advance)
• The delivery address you gave us is incorrect

How to ask for a refund

1. 1

   Take photos of the food and the packaging as evidence.

2. 2

   Report the problem on LINE @cleanfit within 24 hours of receiving your order.

3. 3

   Our team will check and get back to you within 24 hours.

4. 4

   You receive your refund within 3 to 7 business days (depending on how you paid).